What is an Exchange Policy?

At PALVASHA, we want you to love your purchase. If you're not completely satisfied, we offer an easy exchange process to ensure you get exactly what you need. Exchanges are allowed for size or style changes, subject to product/ stock availability. Follow the return process to initiate an exchange. Customers who want to exchange items must pay a delivery charge. Please review our Exchange Policy below.

Eligibility for Exchange

You can request an exchange if your item meets the following conditions:

• Applicable Items: Exchanges are allowed for items related to size, style, defective, or significantly different from their description or picture.

• Timeframe: Exchanges must be requested within 24 hours of receiving the order. Any contact/ request after 24 hrs will not be eligible for processing.

• Condition: Items should be unused, in their original packaging, with all tags and labels attached.

Non-Returnable Items

• Customized or engraved items are non-returnable.

• Sale or clearance items marked as “Final Sale” cannot be returned or exchanged.

How to Initiate an Exchange

Follow these simple steps to exchange your item:

1. Contact Us: To initiate an exchange, contact our customer support team at support@palvasha.com or call/ WhatsApp on 0333 7878877 with your order details and reason for exchange.

2. Authorization: Once your request is reviewed, you will receive a return authorization, and we’ll provide you with shipping instructions.

3. Packaging: Ensure the item is securely packed to avoid damage during transit.

4. Shipping: Ship the item back to us. Customers are responsible for exchange shipping costs unless the item is defective, incorrect, or was damaged at the time of delivery.

5. Ship the Item: Pack the item securely and send it to the provided address. (Keep the tracking number of your return shipment for reference.)

How the Exchange Process Works

For a better understanding of our customers, this is how the exchange process is initiated at Palvasha:

• Approved Returns: Exchange will be issued once the returned item is received and inspected.

• Exchange Method: Exchange will be processed to the customer on availability.

• Processing Time: The exchange will be processed within 2-4 business days of receiving the exchanged item.

• Damaged or Defective Items: If the item arrives damaged or defective, contact us within 24 hours of receipt with photos of the item and packaging. In such cases, return shipping costs will be covered by us, and you can choose between a replacement or a full refund.

Common Mistakes to Avoid

Please take note of the following common mistakes to avoid when making a return request:

• Not Reading the Policy: Please check the policy details before initiating an exchange or reaching out to us.

• Damaging the Product: Exchanged items must be in their original condition.

• Delaying the Exchange Request: Act quickly (within 24 hours) to ensure your exchange request falls within the eligible period.

• Packaging & Courier: Keep the packaging intact to avoid issues or damages during the return process, and use a reliable courier service for shipping.

Remembering these points, you can make your exchange experience smooth and stress-free.

Contact Us

If you have any questions or need help with an exchange, please feel free to contact our customer support team at support@palvasha.com or 0333 7878777

Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Thank you for choosing Palvasha for your jewelry shopping. We’re here to make your experience enjoyable!

FAQ

What if my exchange is delayed during shipping?

Don’t worry. Contact our support team with your tracking number, and we’ll assist you.

What if I received a damaged item for exchange?

We’re sorry! Email us with photos of the item and packaging within 24 hours of delivery.

Do I need to pay for exchange shipping?

In most cases, customers are responsible for exchange shipping costs unless the product is defective.

How will I know when my exchange is processed?

You’ll receive an email notification once your exchange is complete.

What items are eligible for an exchange?

Items must be unused, in their original packaging, and exchanged within 24 hours of delivery.

How long does it take to process an exchange?

Exchanges are processed within 5-7 business days after receiving the item.