What is Our Return & Refund Policy?

At PALVASHA, we are committed to ensuring our customers are satisfied with their purchases. Our team carefully inspects all items prior to dispatch to ensure your purchase is in perfect order. However, if you are not completely happy with your order, our return policy is here to help. This policy builds customer trust in PALVASHA and ensures a smooth shopping experience. Please review our return and refund policy below.

Eligibility for Returns

Products are eligible for return & refund if they meet the following criteria.

• Applicable Items: Returns are allowed only for items that are damaged, defective, or significantly different from their description or picture.

• Timeframe: Returns must be initiated within 24 hours of receiving the order. Any request beyond this period will not be eligible for processing.

• Condition: Items must be in their original condition and packaging, with all accompanying tags and labels intact. All items should be unused and undamaged.

Non-Returnable Items

• Customized or engraved items are non-returnable.

• Sale or clearance items marked as “Final Sale” cannot be returned or refunded.

Exchange Policy

Exchanges are allowed for size or style changes, subject to product availability. Follow the return process to initiate an exchange. Customers who want to exchange items must pay a delivery charges. 

Steps to Initiate a Return or Refund

For all returns and refunds, follow these simple steps:

1. Contact Us: To initiate a return/ refund, contact our customer support team at support@palvasha.com or call/ WhatsApp on 0333 7878877 with your order number and the reason for the return.

2. Authorization: Once your request is reviewed, you will receive a return authorization, and we’ll provide you with shipping instructions.

3. Packaging: Ensure the item is securely packed to avoid damage during transit.

4. Shipping: Customers are responsible for return shipping costs unless the item is defective, incorrect, or was damaged at the time of delivery.

5. Ship the Item: Pack the item securely and send it to the provided address. (Keep the tracking number of your return shipment for reference.)

How Refund Process Works

For a better understanding of our customers, this is how the refund process is initiated at Palvasha:

• Approved Returns: Refunds will be issued once the returned item is received and inspected.

• Refund Method: Refunds will be processed to the original payment method, or as store credit or exchange, as per your preference.

• Processing Time: Refunds will be processed within 5-7 business days of receiving the returned item.

• Damaged or Defective Items: If the item arrives damaged or defective, contact us within 24 hours of receipt with photos of the item and packaging. In such cases, return shipping costs will be covered by us, and you can choose between a replacement or a full refund.

Common Mistakes to Avoid

Please take note of the following common mistakes to avoid when making a return request:

• Not Reading the Policy: Ensure you check the policy details before initiating a return or reaching out to us.

• Damaging the Product: Returned items must be in their original condition.

• Delaying the Return Request: Act quickly (within 24 hours) to ensure your return falls within the eligible period.

• Packaging & Courier: Keep the packaging intact to avoid issues/ damages during the return process, and use a reliable courier service for shipping.

By keeping these points in mind, you can make your return experience smooth and stress-free.

Contact Us

If you have any questions or need assistance with a return or refund, please reach out to our customer support team at support@palvasha.com or 0333 7878777

Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM

We strive to make your shopping experience delightful and hassle-free. Thank you for choosing Palvasha.

FAQ

What if my return is delayed during shipping?

Don’t worry. Contact our support team with your tracking number, and we’ll assist you.

What if I received a damaged product?

We’re sorry! Email us with photos of the item and packaging within 24 hours of delivery.

Do I need to pay for return shipping?

In most cases, customers are responsible for return shipping costs unless the product is defective.

How will I know when my refund is processed?

You’ll receive an email notification once your refund is complete.

What items are eligible for a return?

Items must be unused, in their original packaging, and returned within 7 days of delivery.

How long does it take to process a refund?

Refunds are processed within 7–10 business days after the item is received.