Effective Date : 1-Jan-2025

Welcome to Palvasha for trusted sources for stainless steel, brass, copper, and 925 silver jewelry in Pakistan. Apart from our products and services, we are committed to protecting your privacy. The information contained in this policy is important to read as it provides insight on how we collect, use, and safeguard your data when you visit our website https://www.palvasha.com/, interact with our services, or make a purchase.

1. Information We Collect

There are different

types of information that we use in order to increase our efficiency and better

our services.

Personal Information:

For the purpose of processing an order and delivery of purchased goods, we collects:

 Full Name: For identification purposes in orders, accounts, or communications.

 Email Address: For account creation, order updates, newsletters, or customer support.

 Phone Number: For communication, order confirmation, and delivery updates.

 Billing Address: For payment verification and processing.

Shipping Address: To deliver goods or services.

Payment Details: Such as credit/debit card information or digital wallet credentials (e.g., Easy Paisa/ Jazz Cash)

Transaction History: Information about past purchases for customer support or marketing analysis.

Any other information you choose to provide through registration, surveys, or interactions with us.

Automatic Technical Data Collection:

To ensure the site loads properly for you and to conduct analytics to improve and optimize your shopping experience on our website. This includes:

 Device Information: We collect your web browser version, IP address, time zone, cookie data, the sites or products you view, search terms, and details on how you interact with our website.

Source of Collection: Automatically collected when you access our site through technologies like cookies, log files, web beacons, tags, or pixels.

Cookies and Tracking Technologies: Customers can control the preferences regarding cookies in their browser. Our website can function more smoothly for our clients since it employs cookies to help them recall their settings.

2. How We Use Your Information:

We utilize the information provided by you for the following purposes:

Process Orders: To handle transactions, process payments, and deliver your purchases.

Improve Services: Based on feedback from users, we are able to improve our site, products and services offered.

Communication: Purchase protection requires communication, sending email and contacting phone numbers to confirm orders and notify about delivery, or respond to inquiries.

Optimized Performance: Technical data like browser type and device information is used to ensure compatibility and improve site speed.

Personalized Content: Browsing history, preferences, and search terms are used to recommend products or services.

Targeted Advertising & Marketing : Information such as browsing behavior and purchase history helps create personalized marketing campaigns as well as Email addresses are used to send newsletters, promotions, and special offers (with user consent).

To Improve Security: IP addresses, payment data, and activity logs are used to detect and prevent fraudulent transactions and also safeguard accounts from unauthorized access.

Legal Compliance: To comply with legal obligations, resolve disputes, and protect our rights.

3. Sharing Your Information:

We respect your privacy and do not sell your personal information. However, we may share your data with trusted third parties to facilitate our services:

Service Providers: Such as payment processors and shipping companies, to handle inquiries and complete your orders.

Disclosure for Business Purposes: This information may be shared with our service processors to facilitate operations.

Legal and Regulatory Compliance: If required by law, to comply with legal obligations or protect our rights, we may disclose your information.

Advertising and Marketing Partners: To serve targeted advertisements, based on your interactions with the website. You can opt out of these communications at any time.

Consent-Based Sharing: Third-Party Integrations for apps or plugins the user opts to use

4. Data Security:

Your personal data is secured against unauthorized access, modification, or disclosure by us implementing protection measures. However, we can’t guarantee full security as there is no method of transmission across the internet that is virtually secure.

 5. Your Rights & Choices:

Right You Can Ask

As a valued user, you have full control over how your personal data is collected, used, and managed on our website. Here’s what you can do:

Access Your Data: Request a copy of the personal data a website holds about you at any time.

Make Rectification: If any of your details are outdated or incorrect, like your email or shipping address, you can update them or request a correction.

Deletion: Request that your personal data be deleted or erased, have your information removed from marketing and promotional databases.

Opt-Out of Marketing: Unsubscribe from marketing communications at any time.

Withdraw Consent: Revoke your consent for data collection or processing at any time, especially for optional purposes like marketing.

You can do all of the above by logging into your account or contacting us directly at support@palvasha.com

Choices You Can Make

Control Cookies: Adjust the browser’s cookie settings to limit tracking or stop personalized ads.

Adjust Account Settings: Update preferences on your account to control data visibility and sharing.

Deactivate or Delete Accounts: If you no longer wish to use our services, you can request to deactivate or permanently delete your account.

Unsubscribe: Use unsubscribe links in emails or SMS to opt out of promotional communications.

6. International Data Transfers:

Considering that we are located in Pakistan, your data is geographically processed there. Please be advised that if you are using our services outside of Pakistan, your information might be available and processed in flag data where the data protection laws may be different from your country.

7. Children's Privacy:

Our site is not directed to children younger than the age of thirteen or at any one younger than that. We do not knowingly collect any personal data from children age 13 and below. In the event we are told that we in error collected such data, we will take steps to remove it. If you believe we have collected information from a child under 13, please contact us at support@palvasha.com or call us 0300-7878778.

8. Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email:   support@palvasha.com

• Phone: 0300 -78787877

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Please review this Privacy Policy periodically for updates. Your continued use of the Site after any changes to this Privacy Policy will be deemed acceptance of those changes.

By using our services, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Palvasha with your personal information.